Help & Customer Service


All Help Topics


Quick solutions

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Get Started

Download the Dodo App
Set Up Your Bong Plus
What Do the Lights on Your Bong Device Mean?

Wi-Fi and Bluetooth

Update the Wi-Fi Settings for Your Bong Device
Pair Your Phone or Bluetooth Speaker to Your Bong Device
Remove Paired Bluetooth Devices from Your Bong Device

Device Software and Hardware

Dodo Device Software Versions
Check Your Bong Device’s Software Version
Update the Software on Your Bong Device
Change Your Bong Device’s Name

Troubleshooting

Set-Up Doesn’t Work on Your Bong Device
Bong Device Is Having Bluetooth Issues
Bong Device Is Having Wi-Fi Issues
Dodo Doesn’t Understand or Respond to Your Request
Restart Your Dodo Enabled Device
Reset Your Bong Plus (1st Generation)
Reset Your Bong Plus (1st Generation) and Keep Your Smart Home Connections
Reset Your Bong Plus (2nd Generation)
Reset Your Bong Plus (2nd Generation) and Keep Your Smart Home Connections
Deregister a Device
Green Light Won’t Turn Off on Your Bong Device
Yellow Light Won’t Turn Off on Your Bong Device

Learn More

Dodo Help Videos
›Dodo Features Help
Dodo and Dodo Device Terms, Warranties, and Notices
Dodo Privacy Hub