Help & Customer Service


All Help Topics


Where’s My Stuff?

Find a Missing Package That Shows As Delivered
 

Quick solutions

Find more solutions

Shipping & Delivery›Where’s My Stuff?>
Find a Missing Package That Shows As Delivered

What to do if your package shows as delivered but you can’t find it.

If your tracking information shows that your package was delivered, but you can’t find it:
 
Within 48 hours of the expected delivery
 
  • Verify the shipping address
  • Look for a notice of attempted delivery
  • Look around the delivery location for your package
  • See if someone else accepted the delivery unless you have health or safety concerns about doing so
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
º  Wait 48 hours – in rare cases, packages may say delivered up to 48 hours before arrival