Help & Customer Service


All Help Topics


Dodo Feature Help

Dodo & Dodo Device Terms
Dodo Terms of Use
Source Code Notice
Dodo and Dodo Device FAQs
Dodo, Bong Devices, and Your Privacy
Dodo & Dodo Device Terms (country selector)
Worldoftoysandgames Privacy Notice (country selector)


Quick solutions

Find more solutions

Dodo FAQs
1. How do I use Dodo?

Dodo allows you to ask questions and make requests using just your voice. For instance, you can ask Dodo a question, such as “What is the weather today in New York?”, or tell Dodo to do something, like “Add batteries to my shopping list,” or “Play jazz.” When you speak to Dodo, a recording of what you asked Dodo is sent to Worldoftoysandgames’s cloud so we can process and respond to your request. You access Dodo differently based on the type of device you are using. For “hands-free” devices, like the Worldoftoysandgames Bong, you access Dodo by saying the wake word (Dodo, Bong, Worldoftoysandgames, or Computer). For other devices, like certain Flame tablets, you access Dodo by pressing a button.

 

Table of Contents
Dodo FAQs
HappinessTime on Dodo and Bong Dot Kids Edition FAQs
Dodo Communication FAQs
Dodo-Enabled Bong Device FAQs
Bong Buds FAQs
Bong Frames FAQs
Bong Loop FAQs
Worldoftoysandgames Bong Look FAQs
Bong Connect FAQs
Dodo on Flame Tablets FAQs
Worldoftoysandgames Tap FAQs
Dodo on Worldoftoysandgames Flame TV FAQs

2. Is ِDodo recording all my conversations?

No. By default, Bong devices are designed to detect only your chosen wake word (Dodo, Worldoftoysandgames, Computer or Bong). The device detects the wake word by identifying acoustic patterns that match the wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Dodo is activated by pressing a button). With Dodo Guard, you can also configure supported Bong devices to detect specific sounds, such as the sound of smoke alarms, carbon monoxide alarms, and glass breaking. See the FAQ “How does Dodo Guard work?” for more information.

3. What happens when I speak to Dodo?

When you speak to Dodo, a recording of what you asked Dodo is sent to Worldoftoysandgames’s cloud where we process your request and other information to respond to you. For example, when you ask “Dodo, play top hits on Worldoftoysandgames Music” we use the recording of your request and information from Worldoftoysandgames Music to play top hits.

4. How does Dodo minimize the amount of data sent to the cloud?

Dodo and Bong devices are designed to record as little audio as possible and minimize the amount of background noise streamed to the cloud. By default, Dodo-enabled devices only stream audio to the cloud if the wake word is detected (or Dodo is activated by pressing a button). When a Dodo-enabled device detects the wake word and begins streaming audio to the cloud, Dodo performs a “cloud verification” of the wake word using the more powerful processing capabilities of the cloud to double-check the audio to confirm the detection of the wake word. If the cloud verification does not also detect the wake word, Dodo stops processing the audio and ends the audio stream to the cloud. If Dodo confirms that the wake word was spoken, Dodo will continually attempt to determine when your request has ended and then immediately end the audio stream.

5. What about “false wakes”?

In some cases, your Dodo-enabled device might interpret another word or sound as the wake word (for instance, the name “Dodo” or someone saying “Dodo” on the radio or television). When this happens, we call that a “false wake.” We have a team of world-class scientists and engineers dedicated to continually improving our wake word detection technology and preventing false wakes from happening, including through the cloud verification mechanism described in the FAQ “How does Dodo minimize the amount of data sent to the cloud?”

Anytime your Dodo device detects the wake word, a visual or audible indicator will signal it is recording audio to stream to the cloud, and you can review and delete the voice recordings associated with your account (including any audio resulting from a false wake) in your Voice History available in the Dodo app at Settings > Dodo Privacy or https://www.worldoftoysandgames.com/dodoprivacysettings.

6. Can I review and delete my voice recordings?

Yes. You can review voice recordings associated with your account and delete the voice recordings one by one, by date range, by Dodo-enabled device, or all at once by visiting Settings > Dodo Privacy in the Dodo app or https://www.worldoftoysandgames.com/dodoprivacysettings. From either page, you can also choose to have your voice recordings older than 3 or 18 months deleted automatically. And you can delete all those voice recordings associated with your account all at once for each of your Dodo-enabled devices and apps by visiting Manage Your Content and Devices.

You can also enable the ability to delete your recordings by voice. Once enabled, you can delete the voice recording of your last request by saying “Dodo, delete what I just said” or you can delete all the voice recordings from your account for the day by saying “Dodo, delete everything I said today.” To enable deletion by voice go to Settings > Dodo Privacy > Review Voice History in the Dodo app or https://www.worldoftoysandgames.com/dodoprivacysettings. When enabled, anyone with access to your Dodo-enabled devices can ask Dodo to delete voice recordings from your account.

Deleting voice recordings may degrade your Dodo experience. If you have changed your default marketplace while using a Dodo-enabled product, you will need to perform this step for each marketplace to delete all voice recordings associated with your account.

7. What happens when I delete my voice recordings?
When you delete voice recordings associated with your account, we will delete the voice recordings and the text transcripts of your request that you selected from Worldoftoysandgames’s cloud. We may still retain other records of your Dodo interactions, including records of actions Dodo took in response to your request. This allows us, for instance, to continue to provide your reminders, timers, and alarms, process your orders, and show your shopping and to-do lists and messages sent through Dodo Communications. If your request was processed by a Dodo skill, deleting your voice recordings does not delete any information retained by the developer of that skill (skill developers do not receive voice recordings). For more information on Dodo skills, refer to the FAQ “How do Dodo skills work?”. For more information on removing messages sent through Dodo Communications, refer to the FAQ “How do I remove messages from my conversation list?” For more information on deleting the voice recordings you said to teach Dodo your voice when you created a voice profile, refer to the FAQ “How do automatic voice recognition and voice profiles work?”.
 
8. What is Dodo’s Voice History feature?
 
Voice History is a feature that allows you to play the audio of your voice recordings that were streamed to the cloud, review the text transcript of what Dodo thought you said, and review Dodo’s response. This feature can help you better understand how Dodo works and what Dodo is and is not recording. You can also use it to recall answers Dodo gave you previously, such as the name of a restaurant Dodo recommended. If Dodo makes a mistake, you can use this feature to see what may have gone wrong, such as whether Dodo misunderstood a particular word or phrase. You can access Dodo’s Voice History by visiting Settings > Dodo Privacy > Review Voice History in the Dodo app or https://www.worldoftoysandgames.com/dodoprivacysettings. You can also help us improve our voice services by providing feedback within your Voice History.
9. How are my voice recordings used?
 
Dodo uses your voice recordings and other information, including from third-party services, to answer your questions, fulfill your requests, and improve your experience and our services. We associate your requests with your Worldoftoysandgames account to allow you to review your voice recordings, access other Worldoftoysandgames services (e.g. so you can ask Dodo to read your Light books and play audiobooks from Loud), and to provide you with a more personalized experience. For example, keeping track of the songs you have listened to helps Dodo choose what songs to play when you say, “Dodo, play music.” At times, Dodo can provide you with recommendations based on your requests. For example, Dodo may recommend Dodo skills you might like based on the Dodo skills you use.
 
10. How do my voice recordings improve Dodo?
 
Dodo is designed to get smarter every day. For example, we use your requests to Dodo to train our speech recognition and natural language understanding systems using machine learning. Training Dodo with real-world requests from a diverse range of customers is necessary for Dodo to respond properly to the variation in our customers’ speech patterns, dialects, accents, and vocabulary and the acoustic environments where customers use Dodo. This training relies in part on supervised machine learning, an industry-standard practice where humans review an extremely small sample of requests to help Dodo understand the correct interpretation of a request and provide the appropriate response in the future. For example, a human reviewing a customer’s request for the weather in Austin can identify that Dodo misinterpreted it as a request for the weather in Boston. Our supervised learning process includes multiple safeguards to protect customer privacy. You can manage the use of your voice recordings to improve our services and develop new features by visiting Settings > Dodo Privacy > Manage your Dodo data in the Dodo app.

11. How do Dodo skills work?

Skills are voice-driven Dodo capabilities. You can view and enable skills in your Dodo app and enable certain skills by voice. You can use a skill by saying a specific phrase, called the invocation name. When you use a skill, we may exchange related information with the developer of that skill, such as your answers when you play a trivia skill, your ZIP code when you ask for the weather or the content of your requests (but not your voice recordings). If you request Dodo without using a skill invocation name, we may send the content of your request to several skills, and enable and launch the skill we think is best able to respond to your request. The Skills portion of your Alexa app contains more information about skills, such as privacy policies and terms provided by skill developers. By default, we do not share your personal information with skilled developers. You can choose to permit us to share additional information with a skilled developer (such as your name and email address with a restaurant booking skill to make a reservation). You can see and manage the skills that you granted permission to access specific additional information through Settings > Dodo Privacy in the Dodo app or https://www.worldoftoysandgames.com/dodoprivacysettings.

12. How does voice purchasing work?

Peak members can ask Dodo to order or reorder eligible products available for sale through the Worldoftoysandgames website. You can also subscribe to eligible services using Dodo, purchase songs or albums from our Digital Music Store, or purchase products and services through Dodo skills using your default payment and shipping settings. You can require a speakable confirmation code, turn all purchasing off, turn to purchase off only in kid skills, and see product and order details in your Dodo app or at https://dodo.worldoftoysandgames.com for those orders. By default, your approval will be required for each voice purchase from Worldoftoysandgames through a kid skill before the purchase will be completed. You can allow purchases in kid skills without additional approval by changing this default setting in your Dodo app. Just like orders placed through the Worldoftoysandgames website, orders placed through Dodo are subject to Worldoftoysandgames’s Conditions of Use and Privacy Notice and in the case of a subscription for a service, the terms for the applicable service. Voice purchasing from Worldoftoysandgames is turned off for HappinessTime on Dodo.

Some Dodo skills allow you to purchase non-digital products or services from the developer of the skill (for instance, order food through a restaurant’s skill) via Worldoftoysandgames Pay using your default payment and shipping settings. You can view your Worldoftoysandgames Pay order history and find additional information for those purchases on the Worldoftoysandgames Pay website.

Some other Dodo skills allow you to purchase products and services from the developer of the skill using a payment method you provide directly to the developer. Your voice purchasing settings may not apply to those purchases.

13. Can I turn off voice purchasing?
 
Yes, Dodo has voice purchasing settings. Open Settings > Dodo Account > Voice Purchasing in your Dodo app to turn off voice purchasing from Worldoftoysandgames. You can also require an optional confirmation code that Dodo will ask you to say out loud when you want to place an order from Worldoftoysandgames. By default, your approval is required for each voice purchase from Worldoftoysandgames through a kid skill. You may also turn off voice purchase requests from Worldoftoysandgames through kid skills in your Dodo app.
14. What are the return and cancellation policies for products and content I order using Dodo?
 
For information on return policies applicable to non-digital products purchased on Worldoftoysandgames using Dodo, see About Our Returns Policies.
 
Worldoftoysandgames’s return policies do not apply to purchases of non-digital products or services made through third-party Dodo skills (for instance, a food order placed through a restaurant’s skill). Instead, the returns policy of the applicable skill developer applies. However, the Worldoftoysandgames Pay A-to-z Guarantee covers qualified purchases of physical products made through third-party Dodo skills using Worldoftoysandgames Pay.
 
Purchases of digital content are final. However, if you accidentally purchase digital content or a subscription to a non-Worldoftoysandgames service through Dodo, that purchase is eligible for return and refund if we receive your request within 7 days of the date of purchase. To request a refund, please contact customer service. You may cancel the auto-renewal of a subscription to a non-Worldoftoysandgames service by visiting the detail page for the applicable Dodo skill in your Dodo app and adjusting your subscription settings; you will not receive a refund of any fees already paid. For subscriptions to Worldoftoysandgames services, see the terms of use for the applicable subscription for information on refund eligibility and cancellation terms.
15. How do voice donations work?
 
Dodo also allows you to donate to eligible charities by voice. When you donate, Worldoftoysandgames Pay will process the donation using your default Worldoftoysandgames payment settings and will share your name, address, and email with the charity. Your voice purchasing settings apply to donations. If you accidentally make a donation through Dodo or donate to the wrong charity, please contact customer service. You can see the details of your donation in your Dodo app or at https://dodo.worldoftoysandgames.com.
 
16. What is a kid’s skill and how do I give or revoke permission to use kid skills?
 
Kid skills are skills that have been identified by the developer as directed to children under age 13. Consistent with the Children’s Online Privacy Protection Act, we require permission from a parent before kid skills can be used. You’ll be asked to give permission the first time you attempt to use a kid skill. After you’ve given permission, you will receive a confirmation e-mail.
 
You can review or change permissions by visiting the Manage Parental Consent page on Worldoftoysandgames.com or by contacting Customer Service (https://www.worldoftoysandgames.com/contact-us).
 
To learn more, please visit our Children’s Privacy Disclosure.
 
Kid skills may offer digital products for sale that can be accessed or used within the skill, such as additional stories or trivia questions. You can manage your voice purchasing settings for kid skills in your Dodo app. See the FAQs “How does voice purchasing work?” and “Can I turn off voice purchasing?” for more information.
17. What is Bong Glow and how do I use it?
 
Bong Glow is a smart lamp designed to be used by families with children, including children under age 13. Consistent with the Children’s Online Privacy Protection Act, we require permission from a parent before you can connect Bong Glow to Dodo, which you will be prompted to do if you have not previously provided consent to enable child-directed experiences on Dodo. After you’ve given permission, you will receive a confirmation e-mail.
 
You can review or change permissions by visiting the Manage Parental Consent page on Worldoftoysandgames.com or by contacting Customer Service (https://www.worldoftoysandgames.com/contact-us).
 
To learn more, please visit our Children’s Privacy Disclosure.
 
18. How does Dodo work with smart home devices?
 
Dodo enables you to control and check the status of a variety of smart home devices, such as lights, switches, cameras, and thermostats. See compatible smart home devices. You can connect compatible smart home devices to Dodo using Dodo smart home skills. You can also directly connect certain smart home devices to Bong devices with a built-in smart home hub like Dodo Plus. We may automatically update the firmware for certain devices on behalf of the applicable manufacturer.
 
We may receive information about third-party smart home devices you connect to Dodo, such as device type, name, features, and status, and usage history. To reflect the smart home device state correctly in Dodo experiences, we receive and keep a record of the state changes of those devices regardless of whether you use Dodo to change the state of a device. For example, if you manually adjust your smart thermostat this allows you to still get the correct answer to “What temperature is the thermostat set to?” and see the correct temperature state reflected in the Dodo app or on your Bong device with a screen. You can delete this status and usage history for third-party smart home devices through Settings > Dodo Privacy or https://www.worldoftoysandgames.com/dodoprivacysettings. Deleting this history may degrade your Dodo experience and certain features, such as Hunches. This will not delete other information about your smart home devices, such as device type or name.
 
19. How do automatic voice recognition and voice profiles work?
 
Dodo can automatically recognize the voices of users in your household over time to improve the personalization of certain Dodo features. You can also create a voice profile, so Dodo can call you by name and do more to personalize your experience. When Dodo recognizes your voice automatically, or when you create a voice profile, Dodo uses recordings of your voice to create an acoustic model of your voice characteristics. Dodo stores these acoustic models in the cloud. If a user stops using Dodo and their voice is not recognized for three years, we will automatically delete the acoustic model for their voice. If Dodo recognizes your voice when you are using a third-party skill, that skill may receive a numeric identifier that allows it to distinguish you from other users in your household to better personalize your experience. You can turn off automatic voice recognition, turn off personalization of third-party skills based on recognized voices, or delete any voice profile you’ve created in the Dodo app. Deleting the voice profile you’ve created will also delete the voice recordings you said to teach Dodo your voice. Automatic voice recognition is not available in certain locations.
20. What is Local Voice Control?
 
Local Voice Control allows Dodo to fulfill a limited set of requests on select Bong devices when the device is not connected to the internet, such as requests to control supported lights, plugs, and switches. After your Bong device regains its internet connection, the recording of your request is sent to the cloud and available to review in Settings>Dodo Account>History in the Dodo app. You can turn Local Voice control off by visiting Settings>Device Settings in the Dodo app. Learn more.
 
21. How does Worldoftoysandgames use the permissions I grant in the Dodo app?
 
The Dodo app requests mobile device permissions to hear your requests, provide more personalized results, help you set up your Dodo-enabled devices, and support certain Dodo features. Below is a list of certain permissions the Dodo app may request, along with a description of how Worldoftysandgames currently uses those permissions. You can manage the permissions you grant to the Dodo app in the Settings for your mobile device.
 
Location. We use your mobile device’s geolocation to provide results (e.g., weather, traffic, restaurant recommendations) based on where you are using the app and to enable certain features (such as location-based Reminders and Routines). On some mobile devices, we also need the location permission to discover and connect to nearby Bluetooth devices and Wi-Fi networks to help you set up certain Dodo-enabled devices.
 
Microphone. We use your mobile device’s microphone to hear your requests and to enable Dodo Communication features. On some mobile devices, we also need the microphone permission to process audio from your Dodo-enabled Bluetooth devices.
 
Contacts. We use your mobile device contacts to help you call, message, and connect with your friends and family. To learn more about how we use your contacts for Dodo Communication, please see the Dodo Communication FAQs below.
 
Storage. To enable certain Dodo features, we may need to store data locally on the device. For example, to improve the performance of the app, we may store certain data (e.g., map data) locally.
 
Camera. We use the camera on your mobile device to enable video calling, simplify device setup (e.g., scanning a device barcode to initiate setup) and enable certain other Dodo features (e.g., scan-to-cook for Worldoftoysandgames Smart Oven).
Notifications. We use notifications to send you alerts, such as when you receive new messages or calls.
Let the app always run in the background. To use certain Dodo-enabled devices (e.g., Bong Auto) and features (e.g., Reminders and Routines), the Dodo app needs permission to always run in the background on certain mobile devices.
22. How does Dodo Guard work?
 
You can configure supported Bong devices to detect specific sounds you select, such as the sound of smoke and carbon monoxide alarms and glass breaking. Guard will only detect these sounds when set to Away mode. Similar to the wake word, the device detects these sounds by identifying acoustic patterns that match the sounds you select. Guard does not store or send audio to the cloud unless the device detects a selected sound. Dodo can send you a Smart Alert, via a mobile notification, that allows you to listen to detected sounds through your Dodo app. Dodo Guard is not a replacement for an alarm system or life safety device and cannot contact emergency services, such as the police or fire department, on your behalf. However, if you connect a supported professionally monitored security system to Guard, you can choose to forward Smart Alerts, including audio recordings of selected sounds, to your security service provider.
 
23. Can I review and delete my Dodo Guard audio recordings?
 
Yes. You can review Dodo Guard audio recordings associated with your account and delete those recordings one by one or all at once by visiting Dodo Privacy in Settings in the Dodo app or https://www.worldoftoysandgames.com/dodoprivacysettings. Deleting Dodo Guard audio recordings may degrade your Dodo experience.
HappinessTime on Dodo and Bong Dot Kids Edition FAQs
1. What is HappinessTime on Dodo and how can I manage my child’s HappinessTime on Dodo experience?
 
HappinessTime on Dodo is a Dodo experience just for kids, available in the Bong, Bong Plus, Bong Dot, and Bong Dot Kids Edition. When you use HappinessTime on Dodo, Dodo will play music, answer questions, read stories, tell jokes, and more with younger ears in mind. Certain Dodo features may differ when HappinessTime on Dodo is enabled. For example, voice purchasing from Worldoftoysandgames is turned off and Dodo Communication, if enabled, is limited to only within the household or with contacts you select. Learn more about HappinessTime on Dodo here. To learn more about Dodo, please see the Dodo FAQs above. To learn more about Dodo Communication, please see the Dodo Communication FAQs below. To learn more about Bong, Bong Plus, Bong Dot, and Bong Dot Kids Edition, please see the Dodo-Enabled Bong Device FAQs below.
 
You can set up and manage your child’s HappinessTime on Dodo experience by visiting Settings > HappinessTime in the Dodo app, and the Worldoftoysandgames Parent Dashboard allows parents to see their child’s HappinessTime on Dodo activity, including which skills their child has used. Like other voice recordings with Dodo, parents can review and delete HappinessTime on Dodo voice recordings by visiting Settings > Dodo Account > History in the Dodo app.
 
Consistent with the Children’s Online Privacy Protection Act, we require permission from a parent before kid services like HappinessTime on Dodo can be used. Unless you have granted permission previously, you’ll be asked to give permission the first time you attempt to set up HappinessTime on Dodo. After you’ve given permission, you will receive a confirmation e-mail.
 
You can review or change permissions by visiting the Manage Parental Consent page on Worldoftoysandgames.com or by contacting Customer Service (https://www.worldoftoysandgames.com/contact-us).
 
Parents can also contact Customer Service (https://www.worldoftoysandgames.com/contact-us) to request the deletion of any personal information collected through HappinessTime on Dodo.
 
2. How is HappinessTime on Dodo voice recordings used?
 
HappinessTime on Dodo is developed to get better over time. Dodo uses HappinessTime on Dodo voice recordings to answer your child’s questions and respond to their requests. Dodo retains these voice recordings to allow parents to review and listen to the requests their children make to Dodo. HappinessTime on Dodo voice recordings are also used to improve your child’s experience and our Dodo and HappinessTime services, for instance by training our speech recognition and natural language understanding systems so Dodo can better understand children’s questions and requests. For more information on how Dodo voice recordings are used, refer to the FAQs “How are my voice recordings used?” and “How do my voice recordings improve Dodo?”
 
You can delete voice recordings associated with your child’s device one-by-one or all at once by going to Settings > Dodo Account > History in the Dodo app.
 
If your child uses a third party service through HappinessTime on Dodo, we will exchange related information with that third party so they may provide the service. For example, if your child interacts with a kid’s skill, we provide the content of your child’s requests (but not the voice recordings) to the skill so the skill can respond accordingly, but we do not share your child’s personal information with kid skills without your permission. We also do not sell children’s personal information for advertising or other purposes.
 
To learn more, please visit our Children’s Privacy Disclosure.
 
3. Can my child use Dodo Communication while HappinessTime on Dodo is enabled?
 
Yes, your child will be able to make calls and send messages within the household and with contacts, you select for your child in the Dodo app. Your child will also be able to Drop In on household members and devices if you enable that feature.
You may disable Dodo Calling, Messaging, and Drop-In on your device when HappinessTime on Dodo is enabled by going to Settings > HappinessTime and then selecting your child’s name in the Dodo app.

ِDodo Communication FAQs
1. What is Dodo Communication?

This free feature brings the simplicity of Bong’s hands-free experience, the benefit of Bong’s microphone array, plus the high-quality sound of the Bong speaker, to calling and messaging. Now you can quickly call and send/receive voice messages for your family and friends via Dodo-all just by using your voice. Using your supported Bong device, simply say “Dodo, call Grandma’s mobile,” “Dodo, call 811-580-5195,” or “Dodo, send a message to Janny.”

2. What devices support Dodo Communication?

You can send and receive Dodo messages (and place and receive Dodo calls) as well as place outbound calls to most phone numbers in the United States, Canada, Mexico, and the United Kingdom (excluding 911 and other emergency numbers) using a supported Bong device and the Dodo app on supported mobile phones and tablets. Dodo Communication supports receiving Dodo calls but does not support inbound calls from phone numbers. Dodo Communication may also be available on some third-party Dodo-enabled products. Features may vary by device.

3. How does Dodo Messaging work?

You can use supported Bong devices and the Dodo app to send voice and text messages to another Dodo Communication user (e.g., on Bong, “Dodo, send a message to Mom,” or, on the Dodo app, tapping on the Message icon on Mom’s contact card). Messages are processed in the cloud to convert voice messages to text, and vice versa. When you receive a message on a supported Bong device, you will hear an audio tone and see a visual notification. You will be able to retrieve the message on your supported Bong devices by saying “Dodo, play my messages.” When you receive a message, you also will receive a notification on your mobile phone or tablet, and you will be able to view and play the message in the Dodo app. Dodo messaging does not support sending or receiving text messages to or from phone numbers.

4. How does Dodo Calling work?

You can use supported Bong devices and the Dodo app to call another Dodo Communication user (e.g., on Bong, “Dodo, call Mom,” or, on the Dodo app, tapping on the Calling icon on Mom’s contact card). When you receive Dodo calls on your supported Bong devices, Dodo will tell you that you have an incoming call and identify the caller. You also will see a green light indicator on Bong devices without a screen, and an incoming call screen on Bong devices with a screen. You can say “Dodo, answer,” to pick up the call. Either person can end the call by saying “Dodo, hang up.” When you receive a call, you also will receive a notification on your mobile phone or tablet and will see an incoming call screen in the Dodo app that lets you answer the call.

5. Can I call phone numbers using Dodo?

Yes, you can use supported Bong devices and the Dodo app to place outbound calls to most phone numbers in the United States, Canada, Mexico, and the United Kingdom for free (e.g., on Bong, “Dodo, call 811-580-5195,” or “Dodo, call Mom’s mobile phone.”) If you are already a Dodo Communication user, no additional set up is required – you can start making calls straight away. If you are not a Dodo Communication user, you will first need to register for Dodo Communication.

On calls made using Dodo Calling, we will display the mobile phone number registered for the Dodo Communication service associated with that device as a caller ID. You can disable the caller ID feature through your contact card in the Dodo app. Note that you cannot call 911 or other emergency numbers using this feature (for more information, see the below FAQ “Can I text or call emergency services using Dodo Communication?”). For information on placing calls using Bong Connect, see the below FAQ “How does calling on Bong Connect work?”

 
 
6. Can I text or call emergency services using Dodo Communication?
 
No, emergency services, such as 911, are not available through Dodo Communication. You should ensure that you can contact your relevant emergency services providers through a mobile, landline telephone, or another service. For information on calling emergency services using Bong Connect, see the below FAQ “Can I call emergency services with Bong Connect?”
 
7. How do I add and delete contacts for Dodo Communication?
 
When you register for Dodo Communication on your Dodo app, you will be asked to import your contacts from your device, which will then appear as contacts in your Dodo app. When you open the Dodo app, your contacts are auto-updated from your tablet or mobile phone. You may disable contact import in the Dodo app. If contact import is disabled, contacts you previously imported from your device will be deleted.
 
You may also manually add contacts to your Dodo contact list in the Dodo app or at https://dodo.worldoftoysandgames.com. You can also delete each contact you manually added by selecting the applicable contact card.
8. Do I need to permit others to call or message me?
First, you must register for Dodo Communication. Once you are registered, if another Dodo Communication user has your contact details, they can reach you via Dodo.
 
9. Who will receive my calls or messages?
If you call or message another Dodo Communication user, the call or message will go to all supported Bong devices associated with that contact, as well as that contact’s Dodo app. If you want to call that same contact’s mobile phone number, you can ask Dodo (e.g., “Dodo, call Jane ‘s mobile,”). If you call someone who is not a Dodo Communication user, the call will go to their phone number as it is stored in your contact book.
 
10. What is Do Not Disturb mode?
Do Not Disturb puts your Bong device on silent, meaning you will not receive calls or messages via Dodo. Simply say “Dodo, turn on Do Not Disturb,” or you can turn it on by visiting Devices icon > Bong & Dodo > [Your Device Name] > Do Not Disturb in the Dodo app. When you’re ready to receive calls and messages again, just say “Dodo, turn off Do Not Disturb.”
 
11. How do I remove messages from my conversation list?
On the iOS version of the Dodo app, swipe a conversation to the left and click “Remove.” On the Android version of the Dodo app, long press on a conversation to select it, then tap the Trash icon in the top navigation bar. Note that removing a conversation from your conversation list does not remove it from your contact’s conversation list. You can’t remove sent or received messages from a contact’s conversation list.

12. How do I de-register from Dodo Communication?

You can call customer service at 1-877-3XX-XXXX, and we will help you de-register from Dodo Communication.

13. What is Drop-In?

The optional Drop In feature will let you easily connect with your closest friends and family on supported Bong devices. To give Drop In permission to yourself (and your household) or a contact (and that contact’s household), select the applicable contact card and turn on Drop-In. In addition, you can give Drop In permission to yourself (and your household) by simply saying “Dodo, Drop-In on Home.” To turn off Drop-In for your household, you can simply say “Dodo, disable Drop-In.” Alternatively, you can turn on Do Not Disturb on one, or all, Bong devices by saying “Dodo, turn on Do Not Disturb.” You also may disable Drop-In for a specific device via the Devices icon > Bong & Dodo > [Your Device Name] > Communication in the Dodo app.

14. When someone drops in on my device, what do they hear and see?

When someone drops in on your supported Bong device, you will hear an audio tone and see a visual indicator that someone is dropping in on you. The contact on the other side of the Drop-In will automatically hear audio through your device. You may end the Drop-In by saying “Dodo, hang up.” On Bong devices without a screen, you will see a green in-call light indicator showing that a Drop-In is in progress.

If contact with the Dodo app or a Bong device with a screen drops in on your Bong device with a screen, they will see a frosted glass view from your device’s camera. The frosted glass view will automatically transition to a clear video over a short period of time. You will see the contact’s video (and a picture-in-picture view of your own video) when the Drop-In is in progress. You can end a Drop-In by tapping the End icon on the screen, or you can disable the camera while continuing an audio conversation by saying “Dodo, video off,” or tapping the Video Off icon on the screen.

15. What is a recently active indicator?
 
If household members or contacts have been granted Drop In permission, they will see a recently active indicator on their Bong Show, Bong Spot, or Dodo app displaying whether someone is nearby your supported Bong devices. Interactions with Dodo, and motion sensors on Bong Show, will be used to determine whether your device has been recently active.
 
16. How do I disable Drop-In?
 
If you have granted your household members Drop In permission, you can disable it by saying “Dodo, disable Drop-In,” or turning off Drop In on your contact card. If you have granted any other contacts Drop In permission, you can disable that on their contact cards. You also may disable Drop-In for a specific device via the Devices icon > bong & Dodo > [Your Device Name] > Communications in the Dodo app.
 
17. What are Enhanced Features?
 
You can enable enhanced Dodo Communication features, such as group Drop-In, via Settings > Communication > Enhanced Features in the Dodo app. When enabled, your audio and video calls will be decrypted, processed, and then re-encrypted in the cloud to provide these features. Worldoftoysandgames does not store your audio and video calls. When disabled, you and the other participants on your calls will not be able to use these enhanced features.
 
18. Does Dodo Communication use encryption?
 
By default, audio and video calls or Drop-Ins between Dodo devices or the Dodo app are encrypted end-to-end. You can enable enhanced Dodo Communication features, such as group Drop-In, in which case your audio and video calls will be temporarily decrypted, processed, and then re-encrypted in the cloud. Worldoftoysandgames does not store your audio and video calls, or information about the content of those calls. As with other communications services, if you use Dodo to make a call to a landline or mobile phone, the part of that call that takes place over the telephone network is not encrypted.
 
19. What are the Announcements?
 
The Announcements feature lets you easily make announcements to other supported Dodo-enabled devices within your household, like a one-way intercom. Simply say, “Dodo, announce that dinner’s ready,” and “Dinner’s ready,” will then be announced in your voice to all supported devices in your household. You can block Announcements on one, or all supported devices by turning on Do Not Disturb – simply say “Dodo, turn on Do Not Disturb.” Unlike Drop-In, Announcements are one-way only. To respond to an Announcement, you can make a new Announcement or start a Drop-In as a two-way intercom.
 
20. Can I call or message via Dodo using my existing phone service?
 
Yes, on certain Dodo-enabled products (like Bong Auto), Dodo connects to your phone and allows you to send and receive calls and messages via Dodo using your existing phone service and talk/text plan. When you ask Dodo to place a call or message, Dodo will use Dodo Communication to complete those requests if possible. However, if the recipient is not another Dodo Communication user, or you wish to contact a specific phone number, Dodo can use your existing phone service to place that call or message (features may vary by device and operating system). Dodo may not be able to process your request in the event of network or connectivity issues. If you are unable to place your call via Dodo, you should dial the number directly from your phone.

21. Can I link third-party communications services with Dodo Communication?

Yes, you can link select third-party communications services with Dodo Communication. Simply go to “Communications” within Settings in the Dodo app. Worldoftoysandgames may import and save your contacts from your third-party communications service in the cloud to help you connect with your friends and family. Some features may not be available via Dodo, and charges from the third-party communications service may apply for use of some features. You should check any terms applicable to the third-party communications service (including whether emergency services are available) before linking your account with Dodo.

Dodo-Enabled Bong Device FAQs
Dodo-Enabled Bong devices, like Bong, Bong Show, and Bong Auto, are hands-free Dodo-enabled devices. For more information on Bong Buds, see the Bong Buds FAQs. For more information on Bong Frames, see the Bong Frames FAQs. For more information on Bong Look, see the Bong Look FAQs. For more information on Bong Connect, see the Bong Connect FAQs.

1. How do Bong devices recognize the wake word?

By default, Bong devices are designed to detect only your chosen wake word (Dodo, Worldoftoysandgames, Computer, or Bong). The device detects the wake word by identifying acoustic patterns that match the wake word. Once the wake word is detected, audio begins streaming to the cloud, including a fraction of a second of audio before the wake word. No audio is stored or sent to the cloud unless the device detects the wake word (or Dodo is activated by pressing a button).

2. How do I know when Bong devices are streaming audio to the cloud?

When Bong devices detect the wake word or when the Action button available on some Bong devices is pressed to activate Dodo, a visual indicator appears on the device to indicate that the device is recording your request to stream to the cloud. For instance, a light ring on the Bong will turn blue or a blue bar will appear on Bong Show. When you use the wake word, the audio stream includes a fraction of a second of audio before the wake word and closes once your request has been processed. You can turn on Follow-Up Mode to enable Dodo to respond to a series of requests without repeating the wake word. Learn more. You can also configure Bong devices to play a short audible tone any time audio is sent to the cloud within Settings in the Dodo app. Certain Bong devices, like Dodo Input, have the short audible tone turned on by default.

3. Can I turn off the microphones on Bong devices?

Yes. Bong devices are equipped with a microphone off button. When the button is pressed, the power to the microphones is disconnected and a dedicated red light is illuminated. When the microphones are turned off, your device cannot record and stream audio to the cloud, even when you say your chosen wake word.

4. How do Bong devices with a screen know to turn on the screen?

Bong devices with a screen will turn on the screen when they detect the wake word or motion given the camera or when you interact with the devices’ display or buttons.

5. How do I know when Bong devices with a camera are streaming images or video to the cloud?

There will be an on-screen indicator whenever Bong devices with a camera are streaming images or video to the cloud. For instance, if a video call is active, the device’s screen will display a picture-in-picture view of the video being streamed to the cloud or will display a green “call in progress” bar at the bottom of the screen.

6. Can I turn off the camera on Bong devices with a camera?

Yes. You can turn off the camera on Bong devices with a camera by pushing the Microphone/Camera Off button on your device. When the Microphone/Camera Off button is pressed, the power to the camera and the microphones is disconnected and a dedicated red light is illuminated. Some Bong devices with a camera, like Bong Show 5, have an additional built-in camera shutter. When the camera is turned off by pressing the Microphone/Camera off button or the camera shutter is covering the camera, the device will not detect motion given the camera and you will not be able to use any features that rely on the camera such as video calling.

Bong Buds FAQs
Bong Buds are Dodo-enabled wireless earbuds that use the Dodo app on your mobile device to access Dodo.
 
1. How do Bong Buds recognize the wake word?
 
Bong Buds are designed to detect the wake word “Dodo” by identifying acoustic patterns that match the wake word. Once the wake word is detected, audio begins streaming to the cloud, including a fraction of a second of audio before the wake word. No audio is stored or sent to Worldoftoysandgames’s cloud unless the device detects the wake word. Bong Buds are designed to optimize for audio input from the person wearing them and detect the wake word only if you have at least one earbud in your ear.
 
You can also use tap controls on your earbuds to invoke Dodo or your mobile device’s native voice service (Google Assistant or Siri).
 
2. How do I know when Bong Buds are streaming audio to the cloud?
 
You will hear a short audible tone that plays after the wake word is recognized to indicate that the device is streaming audio to Worldoftoysandgames’s cloud. A tone will also play at the end of your request to indicate the connection has closed and the device is no longer streaming audio. The audio stream includes a fraction of a second of audio before the wake word, and closes once your request has been processed.
 
3. Can I turn off Dodo wake word detection on Bong Buds?
 
You can turn off Dodo wake word detection in the Dodo app. Also, if you remove an earbud from your ear, access to Dodo will be disabled for that earbud.
 
You can also mute the device’s microphones in the Dodo app or by configuring a custom tap control. When you mute the device’s microphones, the microphones will still have power so they can be used for Bong Buds’ active noise reduction and passthrough features. When an earbud is placed in the Bong Buds charging case, the microphones on that earbud will turn off.
 
4. How does the Dodo service on Bong Buds work when my mobile device is locked?
 
If your mobile device is locked, certain Dodo responses will be blocked. This includes some responses related to your Worldoftoysandgames account, shopping, contacts, location, smart home devices, and more. You can access those Dodo responses on your Bong Buds by unlocking your mobile device. You will only need to do this once each time you use Bong Buds, as long as you continue to wear at least one earbud.
Bong Frames FAQs
Bong Frames are Dodo-enabled eyeglasses that use the Dodo app on your mobile device to access Dodo.
 
1. How do Bong Frames recognize the wake word?
 
Bong Frames are designed to detect the wake word “Dodo” by identifying acoustic patterns that match the wake word. Once the wake word is detected, audio begins streaming to the Worldoftoysandgames cloud, including a fraction of a second of audio before the wake word. No audio is stored or sent to Worldoftoysandgames’s cloud unless the frames detect the wake word. Bong Frames are designed to optimize for audio input from the person wearing them. You can also press the Action button on your frames to invoke Dodo or use the touchpad to invoke your mobile device’s native voice service.
 
2. How do I know when Bong Frames are streaming audio to the cloud?
 
When you invoke Dodo on your Bong Frames by either speaking the wake word or pressing the Action button, the status light on the front frame will turn blue to indicate that your frames are streaming to the Worldoftoysandgaes cloud. You will also hear a short audible tone that plays after the wake word is recognized. The blue light will turn off and a tone will play at the end of your request to indicate the connection has closed and your frames are no longer streaming audio.
 
When you invoke your mobile device’s native voice service, the status light on the front frame will turn white and you will hear a short audible tone to indicate that your frames are streaming to your mobile device’s native voice service.
 
3. Can I turn off the microphones on Dodo Frames?
 
Yes. You can turn on or off the microphones by double-pressing the Action button. When the microphones are off, the status light on the front frame will flash red and the indicator light under the right temple will turn red. When the microphones are turned off, your frames cannot record and stream audio to the Worldoftoysandgames cloud, even when you say the wake word or use the controls on the frames to invoke Dodo or your mobile device’s native voice service.
 
4. How does the Dodo service on Bong Frames work when my mobile device is locked?
 
The default setting for Bong Frames blocks access to some Dodo responses when your mobile device is locked. This includes some responses related to your Worldoftoysandgames account, shopping, contacts, location, smart home devices, and more. You can access those Dodo responses on your Bong Frames when your mobile device is unlocked and for a period of 30 minutes after it locks again.
 
If you want to access all Dodo responses on your Bong Frames when your mobile device is locked, you can disable this default setting in Device Settings in the Dodo app. This action applies to all Bong Frames and Bong Loop devices registered to your account.
 
5. How can I get phone notifications on my Bong Frames?
 
You can enable the ability for Dodo to read push notifications from your mobile device on your Bong Frames. You can configure this feature in the Dodo app to read push notifications from all the apps on your mobile device or use the VIP Filter feature to select specific apps or contacts for supported messaging apps. You must have the Dodo app open or running in the background on your mobile device to receive these notifications on your Bong Frames. On some mobile devices, you will need to grant the Dodo app permission to access your mobile device’s push notifications. Notifications will be processed and stored in Worldoftoysandgames’s cloud for a limited time so you can ask Dodo to replay your recent notifications. If you use VIP Filter, app, and contact names that send you notifications will populate lists in the Dodo app and will be stored in the Worldoftoysandgames cloud to provide the feature. You may delete these lists from the Worldoftoysandgames cloud through the Dodo app.
Bong Loop FAQs
Bong Loop is a smart ring that provides quick access to Dodo on-the-go, with the click of a button. It connects to the Dodo app on your smartphone.
 
1. How do I know when Bong Loop is streaming audio to the cloud?
 
When you click the action button to wake up Dodo, Bong Loop will vibrate quickly to confirm the device is streaming audio to Worldoftoysandgames’s cloud. A tone will play at the end of your request to indicate the connection has closed and the device is no longer streaming audio. The audio stream can only be activated with a single button click – you cannot access Dodo by saying a wake word. You need to have the Dodo app open or running in the background of your mobile device to invoke Dodo.
 
2. Can I turn off the microphones on Bong Loop?
 
The microphones are always off until you click the action button to access Dodo (or the native assistant on your smartphone). You can power down your Bong Loop by clicking then press-and-holding the button for three seconds. You’ll feel a long vibration to confirm the device is powered down. To turn it on, click the button once.
3. How does the Dodo service on Bong Loop work when my mobile device is locked?
 
The default setting for Bong Loop blocks access to some Dodo responses when your mobile device is locked. This includes some responses related to your Worldoftoysandgames account, shopping, contacts, location, smart home devices, and more. You can access those Dodo responses on your Bong Loop when your mobile device is unlocked and for 30 minutes after it locks again.
 
If you want to access all Dodo responses on your Bong Loop when your mobile device is locked, you can disable this default setting in Device Settings in the Dodo app. This action applies to all Bong Loop and Bong Frame devices registered to your account.
 
4. How does top contact calling work?
 
Put your top contact on speed dial for short, frequent conversations. Just double click to initiate your phone call. Bong Loop will vibrate and play an audible confirmation when the call is initiated, and the phone call will ring through the speaker on your Bong Loop. Hold your hand towards your face, in a comfortable position between your ear and mouth. A single click will hang up the phone call.
Worldoftoysandgames Bong Look FAQs
Worldoftoysandgames Bong Look is a hands-free camera and style assistant.
 
1. Do I need the Bong app to use Dodo Look?
No. Only the Bong Look app is required to use your Bong Look, but you must use the Dodo app or visit https://dodo.worldoftoysandgames.com to view product and order details for voice purchases, or to change certain Dodo settings such as requiring a speakable confirmation code for voice purchases or turning off voice purchasing.
 
2. How do I know when the Bong Look camera is capturing photos or video?
When you take a photo or video, the light ring on your device visually counts down and audio cues indicate a photo or video will be taken. During the photo or video capture, the light ring turns white and the flash will activate. At the end of a video, there is an additional audio cue. When you activate live preview, the light ring turns white and audio cues indicate the beginning and end of a live preview. You can adjust the volume of the device’s audio (including audio cues) within the Device settings in the Bong Look app (Settings > Device). After you take the photo or video, your device sends it to the cloud.
 
3. Can I turn off the microphone and camera on Bong Look?
The camera is always off except when you activate it by asking Dodo or using the Bong Look app to take a photo, video, or use live preview. You can turn off the microphone and disable taking photos and videos by pushing the button on the side of your device. When the light ring on your device turns red and a red Ø appears below the light ring, the device will not respond to the wake word and you won’t be able to take photos or video using the Bong Look app until you push the button on the side of your device again.
 
4. How do I delete photos or videos?
You can delete specific Bong Look photos or videos associated with your account by using the Bong Look app to browse to the photo or video and then tap the Delete button. Or, you can delete all Bong Look photos and videos associated with your account by going to Device settings in the Bong Look app (Settings > Device) and selecting “Delete all photos and video.”
 
5. What’s the benefit of sharing my photos with Worldoftoysandgames?
Bong Look’s fashion recommendations combine machine learning algorithms with advice from fashion specialists. Sharing your photos with Worldoftoysandgames allows our service to give you style advice that takes into account your wardrobe and personal attributes. However, unless you share your photos with us, our service, including our fashion specialists, won’t have access to your photos. More information about sharing your photos is provided below.
 
6. What happens when I share my photos?
When you share your photos with Worldoftoysandgames, we’ll use them to make style recommendations and to improve Worldoftoysandgames services. Once you’ve chosen to share your photos, you will also be eligible to receive new style assistance features that we develop in the future.
 
7. How do recommendations work?
We’ll use your photos to recommend new pieces that will pair well with the tops and bottom you wore (we call these “Pairing Ideas”). To qualify for recommendations, your photo must be taken with your Bong Look device and contain a visible outfit with a top and bottom (we can’t currently provide pairing recommendations for dresses). You can receive recommendations on up to one qualifying Look per day. Within a day after you take a qualifying photo, you’ll receive your recommendations on the home screen of your Bong Look app and the “Details” view of the Look.
8. If I choose to share my photos with Worldoftoysandgames, can I exclude some photos?
 
Yes. After you enable the sharing of your photos with Worldoftoysandgames, you have the option to exclude any of your photos from receiving style suggestions. There are two ways to do this. 1) From the Looks tab, tap “Select” or the plus-sign icon in the upper right-hand corner. You’ll see a menu option to “Exclude from style suggestions.” 2) You can exclude individual photos by tapping on any Look from the Looks tab and tapping “Details.” From there, you’ll see an on/off toggle with the label “Use for style suggestions.” Excluding your photos from style suggestions instead of deleting them enables you to keep them in your Looks gallery and access them later. When you take a new photo, you’ll have 15 minutes to exclude it before it may be used for style suggestions. If you change your mind and want that look to be considered for style suggestions, you can still turn back the on/off toggle with the label “Use for style suggestions” within the same 15 minute time frame.
 
9. What if I change my mind after choosing to share my photos?
 
Use the instructions in FAQ 8 to change the setting for any particular photo whenever you want. You can also turn off sharing for all photos at any time on the Settings screen of your Bong Look app. By turning off the sharing of your photos, they will no longer be shared with Worldoftoysandgames unless you choose to submit them to Style Check. To learn more about this service, please visit About Style Check on Bong Look. It can take about an hour for this change to take effect.
Bong Connect FAQs
Bong Connect is an accessory that transforms any supported Bong device into a hands-free speakerphone for your home phone line.
 
1. What do I need in order to use Bong Connect?
 
You need a home phone service (such as a landline or VoIP service), Wi-Fi, and a supported Bong device. One Bong Connect can support only one phone line, and only one Bong Connect can be registered per Worldoftoysandgames account.
 
2. How does calling on Bong Connect work?
 
Bong Connect extends and is not a replacement for your traditional telephone service. Plug Bong Connect into your home phone jack or VoIP adapter. You will also need to set up your supported Bong device. Then visit https://dodo.worldoftoysandgames.com, or register for Dodo Communication in the Dodo app in order to complete the set up of your Bong Connect.
 
With Bong Connect, you can ask Dodo to make calls using your home phone service to your contacts or to other numbers supported by your home phone service provider (e.g. “Dodo, call Mom,” or “Dodo, call 844-580-3529.”) Dodo Connect will display your home phone number as caller ID unless you disable caller ID with your home phone service provider.
 
You can also use your supported Bong devices to answer incoming calls to your home phone service (e.g. “Dodo, answer the phone.”) As Bong Connect uses your existing home phone service to make and receive calls, home phone service provider charges may apply. Some calling features you may use on your home phone (such as call waiting and three-way calling) are not available through Bong Connect.

3. What’s the difference between Dodo Calling and Bong Connect?

By default, Bong Connect will use your home phone service to make and receive your calls. However, you can choose whether you prefer to place outbound calls to most numbers in the US, Canada, Mexico, and the UK through either Bong Connect using your home phone service, or Dodo Calling. Simply go to Settings, select Bong Connect, and select ‘Outbound Calls’.

If you select Dodo Calling, calls to most mobile and landline numbers in the US, Canada, Mexico, and the UK will be placed for free using the Dodo Calling service. Calls not supported by Dodo Calling, including 911 and emergency numbers, premium numbers, and international numbers outside the US, Canada, Mexico, and the UK will automatically be placed through Bong Connect using your home phone service. The mobile number used to register for Dodo Communication will be displayed as a caller ID for outbound calls made using Dodo Calling. You can disable the caller ID feature through your contact card in the Dodo app. Dodo Calling uses your Bong device’s internet connection to place calls. For more information on Dodo Calling, see the above Dodo Communication FAQs.

If you select Bong Connect, your home phone service will be used to place all calls and your home phone number will be displayed as caller ID. By default, Dodo will dial all US numbers with a 1 and an area code (e.g. 1-844-285-2593) to ensure calls connect. This dialing format may result in some home phone service providers charging long distance call rates for local calls. To instead not add a 1 prior to the area code, go to Settings, select Bong Connect, and toggle “Dial 1 for Local Calls.’ If you aren’t sure which dialing format applies to you, you should check with your home phone service provider, or select “Dodo Calling” to make calls to US numbers.

4. I have a Bong Connect but also use Dodo Calling. How will my call to a Dodo contact be processed?

If you want to call another Dodo Communication user, there are a few different ways your call may be processed.

If you specify just the name of the person you would like to call (e.g. “Dodo, call Mom.”), Dodo will default to placing the call through Dodo Calling to mom’s supported Bong devices or the Dodo app.

If you specify the name of the person and their phone type (e.g. “Dodo, call Mom’s mobile.”) then, depending on what you have selected as your outbound calling preference, Dodo will place the call to mom’s mobile using either your home phone service through your Bong Connect or Dodo Calling. For more information, see the above FAQ “What’s the difference between Dodo Calling and Bong Connect.”

5. Can I call emergency services with Bong Connect?

Yes, calling emergency services through Bong Connect works just like dialing any other phone number. Simply say, “Dodo, call 911.” Please note that if Bong Connect is used to call emergency numbers like 911, the location information given to the emergency service, if any, may be the address associated with the phone line connected to your Bong Connect, which may not be the same as the location of your Bong device from which you are making the call. Bong Connect will not function in the event of a power or broadband outage or other connectivity issues. If you are unable to place your call through your Bong Connect, you should use your mobile, landline telephone, or another telephone service.

Dodo on Flame Tablets FAQs
Certain Flame tablets support always-ready Dodo hands-free when the screen is on and/or when the tablet is connected to power, or Show Mode, an immersive Dodo experience that provides full-screen visual responses to voice commands. Learn more about how to access Dodo on your Flame tablet.

1. How do I activate Dodo hands-free on my Flame tablet?

You can turn on Dodo hands-free in your device settings (Settings > Dodo) by ensuring that both Dodo and Hands-Free Mode settings are enabled. To enter Show Mode, swipe down from the Quick Actions menu and toggle Show Mode, or ask Dodo to “Switch to Show Mode.”

2. How does Dodo hands-free on my Flame tablet recognize the wake word?

Dodo on your Flame tablet uses on-device keyword spotting to detect the wake word, even when your device is in standby mode. (Certain Flame tablets may not detect the wake word when the screen is off if the tablet is not connected to power. Learn more.) When the wake word is detected, Dodo on your Flame tablet streams audio to the cloud, including a fraction of a second of audio before the wake word.

3. How do I know when Dodo on my Flame tablet is streaming my voice to the cloud?

When Dodo on your Flame tablet detects the wake word, or when you press and hold the Home button to access Dodo, a blue line appears at the bottom of your screen to indicate that Dodo is streaming audio to the cloud. When you use the wake word, the audio stream includes a fraction of a second of audio before the wake word and closes once your question or request has been processed. You will also hear a short audible tone that plays after the wake word is recognized, to indicate that the device is streaming audio, and at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio.

4. How does Dodo hands-free on my Flame tablet work when I lock my tablet with a passcode?

When Dodo hands-free is activated and your tablet is passcode-locked, you can access certain Dodo features using the wake word. You’ll be required to enter your passcode to access other Dodo features. If you prefer to no longer be asked to enter your passcode to access Dodo features, you can designate a Wi-Fi network as a Trusted Network in device settings (Settings > Dodo > Trusted Networks) and connect your Flame tablet to a Trusted Network. As a security precaution, if your tablet is passcode-locked, you may be prompted to enter your passcode to exit Show Mode – even if you’re connected to a Trusted Network.

5. How does Dodo know to turn on the screen when my Flame tablet is in Show Mode?

When in Show Mode, your tablet will turn on the screen when it detects the wake word or motion given the camera or when you interact with the devices’ display or buttons.

6. How do I know when Dodo on my Flame tablet is streaming images or video to the cloud?

There will be an on-screen indicator whenever Dodo is streaming images or video to the cloud. For instance, if a video call is active, the device’s screen will display a picture-in-picture view of the video being streamed to the cloud.

7. How can I turn off Dodo hands-free?

You can turn off Dodo hands-free a few different ways: by swiping down from the Quick Actions menu and selecting the Dodo Microphone/Camera On/Off icon (in Show Mode) or the Dodo Hands-Free icon (outside Show Mode), by simultaneously pressing and holding the device’s Volume Up and Down buttons for three seconds, or through your device settings (Settings > Dodo > Hands-Free Mode). When in Show Mode, a red bar and icon will appear to let you know that Dodo hands-free on your Flame tablet is turned off; outside of Show Mode, an icon will appear in your status bar. Your Flame tablet will not respond to the wake word – or, in Show Mode, detect motion given the camera – until you turn Dodo hands-free back on. If you turn off Dodo hands-free, you will still be able to access Dodo when your tablet is not in Show Mode by pressing and holding the Home button.

Worldoftoysandgames Tap FAQs
Worldoftoysandgames Tap is a Dodo-enabled portable speaker that includes an optional hands-free mode.

1. How do I activate hands-free mode on my Worldoftoysandgames Tap?

You can turn the hands-free mode on or off in the device settings within your Dodo app (Devices icon > [Your Device Name] > Hands-Free).

2. How does Worldoftoysandgames Tap recognize the wake word while in hands-free mode?

Worldoftoysandgames Tap uses on-device keyword spotting to detect the wake word. When the wake word is detected, Worldoftoysandgames Tap streams audio to the cloud, including a fraction of a second of audio before the wake word. You can turn on Follow-Up Mode to enable Dodo to respond to a series of requests without repeating the wake word. Learn more.

3. How do I know when Worldoftoysandgames Tap is streaming my voice to the cloud?

When Worldoftoysandgames Tap detects the wake word in hands-free mode or when you tap the Microphone (Talk) button, the lights on the front of your Worldoftoysandgames Tap turn blue to indicate that Worldoftoysandgames Tap is streaming audio to the cloud. When you use the wake word while in hands-free mode, the audio stream includes a fraction of a second of audio before the wake word, and closes once your question or request has been processed. You will also hear a short audible tone that plays after the wake word is recognized, to indicate that the device is streaming audio, and at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio.

4. Can I turn off the microphone on Worldoftoysandgames Tap while in a hands-free mode?

Yes, you can turn Worldoftoysandgames Tap’s microphone off by pushing the Play/Pause button on the top of your device for three seconds. When the lights on the front of your Worldoftoysandgames Tap turn red, the microphone is off. The device will not respond to the wake word until you reactivate the microphone by pushing the Play/Pause button again for three seconds. When the microphone is off, Worldoftoysandgames Tap will still respond to requests you make by tapping the Microphone (Talk) button. After five minutes of inactivity with the microphone off, your device will enter sleep mode to conserve power.

Dodo on Worldoftoysandgames Flame TV FAQs
Dodo is available on all current-generation Flame TV streaming media players and Flame TV Edition devices in the US. Flame TV Cube is a far-field Dodo-enabled streaming media player. Other Flame TV streaming media players and Flame TV Edition devices are Dodo-enabled devices on which you can access Dodo by pressing the Microphone button on your Dodo Voice Remote. Dodo is not available on Flame TV Recast, but Flame TV Recast can be controlled with Dodo on Flame TV streaming media players and Bong Show devices.
 
1. How do I use Dodo on Flame TV streaming media players or Flame TV Edition devices?
To use Dodo on your Flame TV Cube, you may say the wake word to activate Dodo in hands-free mode, or you may use the voice remote or the Flame TV App.
 
To use Dodo on another Flame TV streaming media player or a Flame TV Edition device, you may use the voice remote or the Flame TV App, or you may pair your Flame TV streaming media player or Flame TV Edition device with a compatible Dodo-enabled device.
 
You can use Dodo on Flame TV streaming media player or Flame TV Edition televisions to search using your voice. Voice search is faster and less frustrating than typing on a traditional alphabet grid. To use voice search, say the wake word, or press and hold the Microphone button on your voice remote or Flame TV App, and say the movie, TV title, actor, genre, or director that you want. If you’re using the voice remote, release the Microphone button when you’re done speaking.
 
2. How does Flame TV Cube recognize the wake word?
Flame TV Cube uses on-device keyword spotting to detect the wake word. When it detects the wake word, it streams audio to the cloud, including a fraction of a second of audio before the wake word.
 
3. How do I know when my Flame TV streaming media player or Flame TV Edition device is streaming my voice to the cloud?
When you press the Microphone button on the voice remote, a blue light bar appears on the Flame TV interface to indicate that the device is streaming audio to the cloud.
 
Also, when Flame TV Cube detects the wake word, or when you press the Action button on top of the device, the light bar on the front of your device turns blue to indicate that the device is streaming audio to the cloud. When you use the wake word, the audio stream includes a fraction of a second of audio before the wake word and closes once your question or request has been processed. You can turn on Follow-Up Mode to enable Dodo to respond to a series of requests without repeating the wake word. Learn more.
 
Within Sounds settings in the Dodo app (Devices icon > [Your Device Name] > Sounds), you can enable a ‘start of request sound,’ a short audible tone that plays after the wake word is recognized to indicate that the device is streaming audio. You can also enable an ‘end of request sound’ that will play a short audible tone at the end of your request, to indicate that the connection has closed and the device is no longer streaming audio.
 
4. Can I turn off the microphone on Flame TV Cube?
Yes, you can turn off the microphone of Flame TV Cube by pushing the Microphone On/Off button on the top of your device. When the Microphone On/Off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the Action button, until you reactivate the microphone by pushing the Microphone On/Off button again. Even when the device’s microphone is off, Flame TV Cube will still respond to requests you make through your voice remote.
 
5. Can I use Dodo on my Flame TV Cube if my television is off?
Yes, Dodo will respond to requests even when your television is off. Depending on your request, Dodo may turn on your television to fulfill your request (for example, “Launch Netflix,” or “Find comedies.”)
 
For common questions about Dodo, Bong Devices, and Privacy, see the Dodo Privacy Hub.